Save time and money
Hero’s online booking services drive revenues twofold; by increasing the number of bookings; and by reducing administrative time spent taking bookings by phone, allowing time to be spent on more important tasks.
Benefits
Incentivises appointment attendance
by requiring payment at booking
Streamlines administration
by moving booking away from the telephone
Reduces bad debt
by requiring payment at booking
FAQs
If an appointment slot is in the process of being booked online, will it still be shown as available to other patients?
Whilst being booked, appointment slots are is taken offline for 15 minutes. If the booking has not completed in that time, the booking slot will reappear online.
What are the benefits of online booking?
The benefits of online booking are that it:
1. drives more bookings;
2. incentivises patient attendance;
3. reduces no show appointments;
4. eliminates no ageing debt; and that it
5. saves admin time.
Will I be notified when an appointment slot is booked?
If you turn on your notifications in settings, you will be notified.
What percentage of Hero’s online appointments are paid for upfront?
100% of appointments booked online are paid for upfront.
Related articles
Streamline communication with appointment booking links
Use our booking links to prompt patients to book seasonal appointments.
Why we believe in patient-led actions
Let patients book their own appointments with the Hero online booking portal.
Get listed on the Hero marketplace
Join our interactive marketplace where patients can search for and book appointments.
