Hero Doctor Ltd is committed to protecting the privacy of your personal information. This is a legal obligation of Hero Doctor and, in addition, as a business which values its reputation it is in our interests to ensure that protection.
We collect personal information from you when you provide it to us through our website. Any information we store is held on secure servers in the UK.
We take steps to protect your information from misuse, loss and unauthorised access by
We only disclose your information to a third party when we need to do so to provide a service that you have requested, unless we are required to do so by law.
By agreeing to our Terms and Conditions you are accepting and consenting to the terms outlined in this policy
When you use our booking system for appointments with health professionals we may collect personal information such as
Normally we collect information from you but we may also collect your personal information from our website, from email or via telephone.
We may also collect information from third parties such as family members, legal guardians, insurance companies or other people you have authorised to provide your personal information to us.
We require you to provide accurate details and do not permit you to use a pseudonym or remain anonymous. Some information is designated as mandatory and without this information you may not be able to access Hero Doctor.
Hero Doctor uses social networking services such as Instagram, FaceBook and Twitter to communicate about our activities. We may collect your personal information when you communicate with us by using these social networking services, and the social networking services will also handle your personal information for their own activities.
To provide you with services
To provide you with services
For communicating with you about our products and services
For quality assurance purposes
To make disclosures as required by regulatory bodies such as GMC and CQC
Where you request or have consented to insurance companies who are paying for your service
Where you request it, to provide it to your GP, laboratory services or other healthcare practitioners to whom we refer you
To process your payment for products and services
On a de-identified basis for analysis research and marketing
We do not accept any responsibility or liability for third party service providers.
We do not store any credit or debit card information. Payments are processed via a third party payment provider that is fully compliant with level 1 payment card industry (PCI) data security standards. Any payment transactions are encrypted using SSL technology.
We encrypt data transmitted to and from the website. However secure transmission of information via the internet cannot be fully guaranteed due to potential events beyond our control and you acknowledge transmission is at your own risk.
Subject to the above provisions, you agree to the transfer, storing or processing of your personal data.
Legislation gives you the right to access information held about you. Further information can be found here http://www.legislation.gov.uk/ukpga/2000/36/contents
Access requests will incur a fee to meet our costs in providing you with the details of information we hold about you
How to contact us
By letter: Privacy Officer Hero Doctor Ltd, 3rd Floor Mayfield House, 256 Banbury Road, Oxford OX2 7DE
By email: email@example.com
By phone: 01865 423 425