Hero privacy policy

Hero Doctor Ltd is committed to protecting the privacy of your personal information. This is a legal obligation of Hero Doctor and, in addition, as a business which values its reputation it is in our interests to ensure that protection.

We collect personal information from you when you provide it to us through our website. Any information we store is held on secure servers in the UK.

We take steps to protect your information from misuse, loss and unauthorised access by

  • ensuring we have strict security procedures for access to our business premises
  • internet security such as password protection, firewalls and encryption

We only disclose your information to a third party when we need to do so to provide a service that you have requested, unless we are required to do so by law.

By agreeing to our Terms and Conditions you are accepting and consenting to the terms outlined in this policy

Information we may collect from you:

When you use our booking system for appointments with health professionals we may collect personal information such as

  • your name
  • your date of birth
  • your contact details (email address phone number and address)
  • the type of appointment you are requesting
  • the reason for asking for an appointment
  • payment details

Normally we collect information from you but we may also collect your personal information from our website, from email or via telephone.

We may also collect information from third parties such as family members, legal guardians, insurance companies or other people you have authorised to provide your personal information to us.

We require you to provide accurate details and do not permit you to use a pseudonym or remain anonymous. Some information is designated as mandatory and without this information you may not be able to access Hero Doctor.

Hero Doctor uses social networking services such as Instagram, FaceBook and Twitter to communicate about our activities. We may collect your personal information when you communicate with us by using these social networking services, and the social networking services will also handle your personal information for their own activities.

Why do we collect and use your personal information:

  • To provide you with services
  • For communicating with you about our products and services
  • For quality assurance purposes
  • To make disclosures as required by regulatory bodies such as GMC and CQC
  • Where you request or have consented to insurance companies who are paying for your service
  • Where you request it, to provide it to your GP, laboratory services or other healthcare practitioners to whom we refer you
  • To process your payment for products and services
  • On a de-identified basis for analysis research and marketing

Third Party service providers:

We may use third party providers to provide some or all of the services on our behalf. Where this happens you may be providing personal data to such service providers and be subject to the terms of the privacy policy of that service provider. Those service providers will be reputable entities who are subject to the similar privacy obligations to those applicable to Hero Doctor.

We do not accept any responsibility or liability for third party service providers.

We do not store any credit or debit card information. Payments are processed via a third party payment provider that is fully compliant with level 1 payment card industry (PCI) data security standards. Any payment transactions are encrypted using SSL technology.

We encrypt data transmitted to and from the website. However secure transmission of information via the internet cannot be fully guaranteed due to potential events beyond our control and you acknowledge transmission is at your own risk.

Subject to the above provisions, you agree to the transfer, storing or processing of your personal data.

Access to information:

Legislation gives you the right to access information held about you. Further information can be found here http://www.legislation.gov.uk/ukpga/2000/36/contents

Access requests will incur a fee to meet our costs in providing you with the details of information we hold about you

How to contact us

By letter: Privacy Officer Hero Doctor Ltd, 3rd Floor Mayfield House, 256 Banbury Road, Oxford OX2 7DE

By email: info@oxfordprivategp.com

By phone: 01865 423 425


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